My Deztination | Relocation

Terms of Service

Last Updated: February 2026

Welcome to My Deztination. These Terms of Service (“Terms”) constitute a legally binding agreement governing your access to, interaction with, and use of My Deztination’s website, digital platforms, written materials, verbal communications, consultations, advisory services, relocation planning services, concierge services, relocation and lifestyle packages, tours, itineraries, referrals, introductions, planning tools, checklists, dashboards, digital downloads, online resources, educational materials, email communications, messaging platforms, social media interactions, and any other related products or services offered now or in the future (collectively, the “Services”).

These Terms apply regardless of whether the Services are delivered in person, virtually, by phone, by email, through messaging applications, through third-party platforms, or via any other medium. The Services may be offered on a one-time basis, subscription basis, package basis, retainer basis, or à la carte, and these Terms apply equally to all such formats unless otherwise expressly stated in writing.

By accessing the My Deztination website, submitting an inquiry, scheduling or attending a consultation, purchasing or booking any Service, making a payment, signing an agreement, receiving deliverables, participating in tours or concierge support, or otherwise engaging with My Deztination in any capacity, you (“Client,” “you,” or “your”) acknowledge, represent, and affirm that you have read these Terms in their entirety, understand them, and voluntarily agree to be bound by them. This agreement is effective immediately upon your first interaction with My Deztination, whether or not you complete a purchase.

If you do not agree to these Terms, in whole or in part, you must not access, book, purchase, or use My Deztination’s Services. Continued use of the Services following any update or modification to these Terms constitutes acceptance of the revised Terms.

These Terms apply to all Clients without limitation, including but not limited to individuals, couples, families, retirees, digital nomads, remote workers, entrepreneurs, investors, business owners, corporate entities, trusts, partnerships, and any other legal or non-legal entities engaging My Deztination for advisory, planning, relocation, concierge, or support services. If you are engaging My Deztination on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

My Deztination reserves the right, at its sole discretion, to update, revise, amend, or replace these Terms at any time. Such changes will become effective upon posting to the website or upon written notice to Clients, whichever occurs first. It is your responsibility to review these Terms periodically. No oral statements, marketing materials, emails, social media posts, or informal communications shall modify or supersede these Terms unless expressly stated in a written agreement signed by My Deztination.

These Terms are intended to establish clear expectations, allocate risk appropriately, define the scope and limitations of the Services, and protect both Client and My Deztination. They should be read carefully and in full. Headings are included for convenience only and do not affect interpretation.

My Deztination provides professional relocation-related advisory, planning, coordination, and concierge services designed to support individuals, couples, families, and households who are exploring, preparing for, or actively pursuing relocation, extended stays, or lifestyle transitions within the Republic of Mexico. The Services are informational, strategic, and supportive in nature and are intended to assist Clients in understanding options, considerations, processes, and practical realities associated with relocating to or living in Mexico.

The scope of Services may include, but is not limited to, strategic and personalized relocation planning; high-level guidance regarding potential residency pathways and immigration-related processes; review and discussion of financial documentation and personal records for planning purposes only (expressly excluding legal, tax, or financial advice); development of relocation timelines and phased transition plans; city, region, and neighborhood analysis based on stated lifestyle preferences; housing strategy coordination and general rental or purchase planning support; introductions or referrals to third-party service providers such as attorneys, immigration facilitators, real estate professionals, accountants, healthcare providers, movers, or other vendors; concierge-style referrals and recommendations; private or guided tours; logistical coordination; and advisory consultations delivered in person, virtually, or through written or digital communication.

Clients acknowledge and agree that My Deztination’s packages, including VIP and any bundled or concierge-style engagements, are professional advisory, coordination, and implementation support services. The purpose of these Services is to reduce friction, increase preparedness, and provide experienced on-the-ground coordination in Mexico. The Services do not eliminate uncertainty, delays, policy changes, vendor limitations, or discretionary decisions by third parties, and do not convert Mexico-based processes into U.S.-style predictability.

VIP is designed to provide high-touch support that may include strategic planning, active coordination, scheduling, problem-solving, introductions to vetted providers, communication support (including Spanish-language coordination where applicable), and execution support through My Deztination’s team and partner network. VIP is intended to give Clients a knowledgeable project lead who can anticipate common issues, navigate obstacles as they arise, and coordinate solutions efficiently.

Clients acknowledge and agree that VIP does not mean a guarantee of approvals, timelines, outcomes, or “smooth” experiences. A guarantee that third parties (consulates, INM, landlords, banks, vendors, contractors) will perform on schedule, follow prior norms, or act consistently. That processes will operate like the Client’s home country or according to the Client’s preferred timeline. That My Deztination can secure access to a property before a closing, override a landlord’s rules, compel vendor performance, or control government discretion. That My Deztination will personally perform all on-the-ground labor instead of coordinating support through assistants and third-party providers. That any Service includes “all costs included,” reimbursement, or payment of the Client’s personal living expenses.

Clients acknowledge and agree that My Deztination’s fees cover professional advisory, coordination, oversight, and project management, not the underlying third-party costs, goods, government fees, or personal expenses associated with relocation. Unless expressly stated in writing, the Client is responsible for all third-party costs and personal expenses, including but not limited to housing costs: rent, deposits, utilities, repairs, furnishings, appliances, cleaning services, daily living costs: groceries, water delivery, household supplies, pet supplies, medication and personal items, government and immigration costs: consular fees, INM fees, filing fees, photographs, CURP/RFC/SAT-related costs, translation and apostille fees, courier costs, document procurement fees, professional third-party fees: attorneys, facilitators, accountants, tax professionals, real estate professionals, movers, customs brokers, transportation costs: flights, taxis, private drivers, fuel, tolls, parking, vehicle-related costs, service-provider charges: internet/Wi-Fi, CFE electricity, gas, mobile SIM plans, installation fees, and any vendor invoices required to complete requested tasks.

If My Deztination or its assistants purchase items or pay vendors at the Client’s request for convenience (for example, groceries, household items, SIM cards, water delivery, supplies, minor setup needs), such amounts are not included in the package fee and must be reimbursed by the Client in advance or promptly upon request, as directed by My Deztination.

When offered, “turnkey” support means coordination and execution assistance to help prepare a home or arrival experience based on what is possible at the time. Turnkey does not mean My Deztination pays for the Client’s goods, supplies, utilities, or ongoing living expenses, and it may be limited by factors outside My Deztination’s control (for example, lack of property access prior to closing, vendor availability, installation timelines, building rules, or local service constraints).

Clients acknowledge and agree that relocation to Mexico routinely involves delays, shifting requirements, inconsistent enforcement, vendor no-shows, changes in pricing, service limitations, and discretionary decisions by third parties. The Client agrees to communicate in good faith, maintain reasonable expectations, and understand that My Deztination’s role is to manage and respond to issues, not to guarantee that issues will not occur.

Clients acknowledge that eligibility outcomes and timing (including residency qualification, appointment availability, document acceptance, or processing timelines) may change as facts and requirements are confirmed. A change in eligibility timing, a revised strategy, delays, or third-party determinations do not constitute non-performance by My Deztination and do not create a right to refund. If a Client’s initial plan changes, My Deztination’s role is to adjust strategy and coordinate next steps within the scope of the engagement.

All Services provided by My Deztination are consultative and advisory in nature. My Deztination does not sell or deliver tangible products, does not act as a broker, agent, or representative for legal or governmental matters, and does not independently execute immigration filings, real estate transactions, financial transactions, or contractual agreements on behalf of Clients unless expressly stated in a separate written agreement. Any assistance provided is intended to support Client decision-making and preparedness rather than to serve as a substitute for professional legal, tax, financial, or governmental representation.

My Deztination does not guarantee, warrant, or represent that any Client will obtain residency, visas, approvals, housing, employment authorization, school placement, services, pricing, timelines, or outcomes of any kind. The Services do not constitute promises of acceptance, approval, placement, availability, or success, and no outcome is assured. All decisions, applications, submissions, approvals, denials, delays, and results are ultimately determined by third parties, including but not limited to government authorities, consulates, immigration offices, landlords, property owners, service providers, and financial institutions, over which My Deztination has no control.

Clients acknowledge and agree that relocation to Mexico involves variables, regulatory changes, discretionary decisions, and external factors that may change without notice. Information provided by My Deztination is based on experience, publicly available information, professional networks, and current practices at the time of consultation, but may become outdated or inaccurate due to policy changes, procedural shifts, enforcement practices, or individual circumstances. Clients are solely responsible for verifying all information with appropriate qualified professionals and authorities before taking action.

Participation in My Deztination’s Services does not create a fiduciary relationship, legal representation, agency relationship, partnership, joint venture, or employment relationship. The Client retains full responsibility for all decisions, actions, applications, payments, contracts, travel arrangements, compliance obligations, and outcomes arising from or related to their relocation process.

By engaging the Services, the Client acknowledges that My Deztination’s role is limited to providing strategic insight, organizational support, coordination assistance, and experiential guidance, and that ultimate responsibility for relocation decisions and execution rests entirely with the Client.

My Deztination is not a law firm, accounting firm, financial advisory firm, investment advisory firm, or fiduciary service provider, and does not provide legal representation, tax advice, immigration advice, financial planning, investment guidance, or accounting services of any kind. No Services, communications, materials, recommendations, discussions, documents, or deliverables provided by My Deztination, whether oral or written, formal or informal, direct or indirect, shall be construed as legal advice, tax advice, immigration advice, financial advice, or professional services requiring licensure under any jurisdiction.

All information, commentary, guidance, observations, and insights shared by My Deztination are provided solely for general educational, informational, and advisory purposes. Such information is intended to support Client awareness and decision-making but is not intended to replace, substitute for, or be relied upon in lieu of advice from appropriately licensed and qualified professionals. My Deztination does not interpret laws, regulations, or policies on behalf of Clients, does not assess legal eligibility or compliance, and does not provide opinions regarding legal rights, obligations, or outcomes.

Clients acknowledge and agree that relocation, residency, taxation, and financial planning matters are complex, fact-specific, and subject to frequent change, and that reliance on general advisory discussions without independent professional verification may result in adverse outcomes. Clients remain solely and fully responsible for seeking advice from licensed attorneys, certified public accountants, tax professionals, immigration attorneys or facilitators, financial advisors, or other qualified professionals regarding their specific circumstances before taking any action.

Any decisions, actions, applications, filings, payments, travel arrangements, contractual commitments, or representations made by the Client that are influenced in whole or in part by discussions with My Deztination are undertaken at the Client’s sole discretion and risk. My Deztination shall not be responsible or liable for the consequences of any decisions made by the Client, including but not limited to denials, delays, penalties, financial loss, legal exposure, missed opportunities, or regulatory noncompliance.

No communication, including consultations, emails, messages, marketing materials, website content, social media content, checklists, timelines, dashboards, or informal guidance, shall be interpreted as creating a professional-client relationship requiring licensure, confidentiality obligations beyond those expressly stated, or fiduciary duties. The Client expressly acknowledges that My Deztination’s role is limited to advisory support and coordination assistance and that all ultimate responsibility remains with the Client.

Clients agree, represent, and warrant that all information, documentation, statements, disclosures, and materials provided to My Deztination in connection with the Services will be accurate, complete, current, and truthful to the best of the Client’s knowledge at the time such information is provided. This obligation applies to all forms of communication, including but not limited to written submissions, verbal statements, digital forms, questionnaires, emails, messaging applications, document uploads, and any other medium through which information is shared.

Clients acknowledge that My Deztination’s advisory planning, coordination efforts, timelines, recommendations, and strategic guidance are based substantially on information supplied by the Client. Accordingly, any delay in providing information, failure to disclose relevant facts, inaccuracies, omissions, misrepresentations, or subsequent changes in personal, financial, immigration, employment, health, legal, or family circumstances may materially affect feasibility, timelines, costs, eligibility assessments, availability of options, or potential outcomes. Such changes may include, without limitation, changes in income, assets, employment status, marital status, dependents, criminal or immigration history, health conditions, travel plans, documentation validity, or residency goals.

Clients further acknowledge that relocation-related processes are often sequential and time-sensitive, and that delays or inconsistencies in Client-provided information may require revision of plans, additional consultations, re-coordination with third-party providers, or abandonment of certain strategies altogether. My Deztination does not assume responsibility for monitoring undisclosed changes in Client circumstances or for independently verifying the accuracy or completeness of Client-provided information.

My Deztination shall not be responsible or liable for any consequences, delays, denials, costs, losses, penalties, missed opportunities, or adverse outcomes arising from or related to incomplete, inaccurate, misleading, delayed, or changed information provided by the Client, whether such issues arise before, during, or after the provision of Services. This includes, without limitation, consequences imposed by government authorities, consulates, immigration offices, landlords, financial institutions, or other third parties.

The Client acknowledges that maintaining accurate and timely communication is a material condition of the Services and agrees that failure to do so may limit My Deztination’s ability to provide effective advisory support.

Clients acknowledge and agree that relocation planning and execution necessarily involve reliance on numerous third-party actors, institutions, and systems that are wholly independent from and beyond the control of My Deztination. Such third parties may include, without limitation, federal, state, and local government agencies; Mexican consulates and immigration authorities; border officials; financial institutions; banks and payment processors; landlords and property owners; real estate agents and brokers; attorneys and legal facilitators; accountants and tax professionals; healthcare providers; movers; transportation providers; tour operators; utility companies; schools; and other service providers, vendors, or contractors.

Clients understand and agree that decisions, actions, approvals, denials, delays, pricing, availability, and performance by third parties are governed by their own policies, procedures, discretion, workloads, enforcement practices, and external conditions, none of which are controlled, managed, supervised, or guaranteed by My Deztination. My Deztination does not supervise third-party conduct, does not have authority to bind or compel third parties, and does not assume responsibility for third-party errors, omissions, miscommunications, delays, changes in policy, or failures to perform.

Clients further acknowledge that laws, regulations, administrative practices, documentary requirements, eligibility thresholds, processing timelines, fees, enforcement standards, and service availability related to relocation, residency, housing, banking, and related matters may change at any time, with or without prior notice. Such changes may occur suddenly, may vary by jurisdiction or location, and may be applied inconsistently or retroactively by third-party authorities. Information provided by My Deztination reflects general practices and experiential knowledge at the time of discussion and may become outdated due to circumstances outside My Deztination’s control.

My Deztination does not guarantee and expressly disclaims responsibility for any specific outcomes, approvals, timelines, pricing, availability, or third-party performance. This includes, without limitation, approval or denial of visas or residency applications, length of processing times, rental or purchase availability, quoted or final pricing, service quality, appointment availability, or continuity of third-party services.

Clients agree that delays, denials, cost increases, rescheduling, cancellations, or changes imposed by third parties do not constitute a failure of Services by My Deztination and do not give rise to any claim for refund, damages, or liability. The Client accepts the inherent uncertainty and variability associated with relocation-related processes and agrees that My Deztination’s role is limited to advisory guidance, coordination support, and facilitation of introductions, not control of outcomes.

Clients acknowledge and agree that relocation planning is inherently complex, fact-specific, and subject to numerous variables, many of which are outside the control of My Deztination. Such variables may include, without limitation, changes in laws, regulations, administrative practices, discretionary decisions by authorities, market conditions, availability of housing or services, financial requirements, processing backlogs, individual eligibility factors, personal circumstances, and timing constraints. Accordingly, no specific outcome, approval, residency status, visa classification, housing placement, timeline, cost estimate, logistical result, or overall success is promised, represented, or guaranteed by My Deztination.

Any timelines, estimates, cost ranges, strategic pathways, or anticipated outcomes discussed during consultations or reflected in written materials are provided for general planning and illustrative purposes only and are inherently subject to change. Such estimates do not constitute commitments, warranties, or assurances and should not be relied upon as definitive or binding. Actual results may differ materially from initial discussions due to factors that arise before, during, or after the provision of Services.

Clients further acknowledge that the Services are dynamic in nature and may evolve over time as Client goals, preferences, priorities, financial circumstances, family composition, health considerations, or risk tolerance change, or as applicable regulations, procedures, or third-party requirements are modified. Advisory recommendations, strategies, and planning assumptions may be revised, adjusted, or abandoned as new information becomes available or as previously available options become unavailable or impractical.

My Deztination reserves the right, in the exercise of professional judgment, to modify advisory recommendations or planning approaches in response to updated information, regulatory changes, third-party constraints, or Client-provided updates. Such modifications do not constitute a failure of Services and do not give rise to any claim of misrepresentation, breach, or nonperformance. By booking services, you acknowledge this is a retainer-based advisory engagement and that fees become earned upon commencement of services.

The Client agrees that flexibility, adaptability, and ongoing reassessment are inherent components of the relocation planning process and accepts that advisory guidance may change over time without prior notice as circumstances evolve.

All VIP, custom, bundled, and full-service relocation packages offered by My Deztination are structured as retainer-based professional advisory and implementation engagements. These packages are not transactional purchases of discrete, itemized, hourly, task-based, or outcome-dependent services, nor are they purchases of guaranteed deliverables tied to specific physical milestones. By entering into a retainer-based engagement, the Client secures access to My Deztination’s professional expertise, strategic involvement, planning capacity, and advisory oversight for the duration and scope of the engagement.

The fees paid for such packages compensate My Deztination for professional advisory value and engagement readiness, including but not limited to strategic analysis and planning; project coordination, sequencing, and prioritization; application of professional judgment and experience; allocation and reservation of time, availability, and internal capacity; access to proprietary intellectual property, frameworks, templates, tools, systems, checklists, dashboards, and methodologies; and ongoing professional responsibility, accountability, and oversight throughout the engagement period. These elements constitute the core value of the Services and are not divisible into individual tasks or hourly units.

Clients acknowledge that work under retainer-based engagements begins immediately upon booking, payment, or confirmation of the package, regardless of whether physical relocation has occurred, travel has commenced, tours have taken place, housing has been secured, or on-the-ground execution has begun. Immediate work may include, without limitation, strategic assessment, file review, planning, coordination with third parties, internal preparation, prioritization, capacity reservation, and advisory analysis. The initiation of such work does not depend on the Client’s physical presence in Mexico or completion of any external milestones.

The retainer structure reflects the nature of professional consulting and advisory services, in which value is delivered through expertise, readiness, planning, judgment, and responsibility over time rather than through the completion of isolated tasks or tangible outputs. Accordingly, fees are earned based on engagement initiation, professional availability, and advisory involvement, and are not contingent upon the completion of physical actions, travel events, housing placements, approvals, or other external outcomes.

Clients expressly acknowledge and agree that retainer fees are not calculated, allocated, or refundable based on whether specific activities occur, whether timelines change, or whether certain anticipated steps are delayed, modified, or rendered unnecessary due to changes in circumstances, third-party actions, or Client decisions. The retainer secures professional engagement itself, not a checklist of guaranteed executions.

By purchasing a retainer-based package, the Client affirms their understanding of the professional consulting model and agrees that the value of the Services lies in strategic involvement, advisory continuity, and professional responsibility, rather than transactional completion of individual service components.

All fees for Services provided by My Deztination are quoted, invoiced, and payable in United States Dollars (USD) unless expressly stated otherwise in writing. Fees are due in full at the time of booking, purchase, or engagement confirmation.

For clarity: live appointments, tours, and scheduled deliverables generally require successful payment processing before they will be confirmed; however, the Client acknowledges and agrees that professional advisory work and engagement readiness may begin immediately upon booking confirmation and/or successful payment processing as described in these Terms. Payment of any invoice, booking link, or checkout constitutes the Client’s acknowledgment of, and agreement to be bound by, these Terms in their entirety.

Fees charged by My Deztination reflect the professional advisory nature of the Services, including strategic expertise, planning judgment, coordination responsibility, and reserved capacity, rather than time-based labor, hourly billing, or à la carte task completion. Pricing is established based on the scope, complexity, and professional responsibility of the engagement and is not intended to correspond to, or be comparable with, hourly rates, individual service components, or third-party pricing structures.

Package pricing is intentionally structured and may differ substantially from the cumulative cost of standalone consultations, individual services, or limited-scope offerings. Clients acknowledge and agree that package pricing is not subject to post hoc breakdown, reverse engineering, itemization, or reallocation to individual tasks, deliverables, or hours after engagement has begun. No portion of a package fee shall be deemed attributable to any single activity, milestone, or component unless expressly stated in a separate written agreement.

Clients further acknowledge that pricing reflects access to My Deztination’s professional expertise, systems, intellectual property, and availability over the duration of the engagement, and not merely the performance of visible or tangible actions. As such, the absence, delay, modification, or cancellation of any specific activity does not alter the fee structure or create a right to adjustment, refund, or proration.

All payments are final unless otherwise expressly stated in a written agreement signed by My Deztination. The Client is solely responsible for ensuring that payment information is accurate and authorized and that sufficient funds are available at the time of payment. My Deztination reserves the right to suspend or terminate Services in the event of nonpayment, chargeback initiation, payment reversal, or suspected payment fraud.

Clients acknowledge and agree that advisory work, strategic planning, coordination, internal preparation, and reservation of professional availability begin immediately upon booking and/or successful payment processing, as applicable to the engagement. As a result, all fees become earned once Services commence and are therefore non-refundable, except where expressly stated otherwise in a written agreement signed by My Deztination.

Commencement of Services is not limited to visible or on-the-ground activities and may include, without limitation, intake review, analysis of Client-provided information, strategic assessment, internal planning, prioritization, timeline development, coordination preparation, third-party outreach, capacity reservation, advisory judgment, and allocation of professional resources. The initiation of any such work constitutes the commencement of Services for purposes of this section.

Clients further acknowledge that changes in personal circumstances, financial status, employment situation, eligibility, health considerations, family composition, marital status, dependents, location preferences, timelines, immigration goals, business plans, risk tolerance, or personal decisions do not retroactively alter the nature of the Services provided or convert advisory engagements into refundable balances. Decisions by the Client to pause, delay, modify, abandon, or discontinue relocation plans, whether voluntary or involuntary, do not affect the non-refundable nature of fees once Services have commenced.

The Client expressly agrees that the absence of physical relocation, housing placement, tours, appointments, approvals, travel, or other on-the-ground execution milestones does not indicate that Services were unearned, incomplete, or not rendered. Advisory value is delivered through professional judgment, planning, preparedness, coordination, and availability over time, not solely through the completion of physical or externally dependent actions.

Clients further acknowledge that My Deztination’s Services are not contingent upon the occurrence of specific outcomes, milestones, or third-party approvals and that delays, denials, cancellations, or changes imposed by third parties or by the Client do not constitute a failure to perform. Accordingly, such circumstances do not give rise to any right to refund, reversal, credit, or offset.

By booking and paying for Services, the Client affirms their understanding that fees compensate My Deztination for professional advisory engagement and reserved capacity that cannot be reallocated once initiated, and that non-refundability is a material condition of the engagement.

If the Client elects, for any reason and at any time, to cancel, suspend, pause, delay, or otherwise discontinue the engagement or any portion of the Services, whether temporarily or permanently, the Client acknowledges and agrees that such election does not entitle the Client to a refund, reversal, chargeback, or repayment of any fees previously paid. This applies regardless of the stage of the engagement, the amount of Services utilized, or whether physical relocation, travel, tours, housing placement, or other on-the-ground activities have occurred.

Client-initiated cancellation or discontinuation may occur for a wide range of reasons, including but not limited to changes in personal circumstances, financial considerations, health issues, family decisions, eligibility determinations, employment changes, regulatory concerns, timing preferences, or a decision not to proceed with relocation. All such reasons are acknowledged as within the Client’s control or discretion and do not alter the non-refundable nature of fees once Services have commenced.

At My Deztination’s sole and absolute discretion, and as a courtesy rather than an obligation, any remaining execution-related value that has not yet been utilized may be paused, deferred, or converted into a non-expiring service credit for future use. Any such accommodation is offered voluntarily, does not constitute an admission that Services were unearned, and does not create a refundable balance, monetary obligation, or right to repayment. The form, scope, and timing of any credit or deferred use shall be determined exclusively by My Deztination.

Clients acknowledge that advisory and retainer-based engagements involve reserved availability, internal resource allocation, and professional responsibility that cannot be reclaimed or resold once initiated. Accordingly, the existence of unused or unexecuted components does not give rise to any claim for refund or partial reimbursement.

The Client further agrees that any accommodation extended by My Deztination in connection with a cancellation or discontinuation shall not establish precedent, modify these Terms, or create an expectation of similar treatment in future engagements or for other Clients.

Clients acknowledge and agree that relocation planning is inherently subject to change and that decisions regarding whether, when, how, or where to relocate may be influenced by a wide range of evolving personal and external factors. Such factors may include, without limitation, changes in personal priorities, financial circumstances, employment or business considerations, legal or tax advice received from third parties, health or medical issues, family needs, caregiving responsibilities, marital or relationship changes, regulatory developments, market conditions, geopolitical considerations, or risk tolerance.

Clients expressly acknowledge that a decision to postpone relocation, suspend planning, alter timelines, modify goals, abandon relocation entirely, or pursue relocation to a different country, jurisdiction, or strategy does not constitute a failure, breach, or non-performance by My Deztination. Such decisions are understood to be Client-driven outcomes arising from personal choice or external circumstances rather than from any deficiency in the Services provided.

My Deztination’s Services are advisory, consultative, and coordination-based in nature and are designed to support informed decision-making, preparedness, and strategic planning. The Services do not constitute a promise, warranty, or guarantee that relocation will occur, that approvals will be granted, that housing will be secured, that timelines will be met, or that any particular outcome will be achieved. The Client remains solely responsible for determining whether to proceed with relocation and for acting upon or declining the advisory guidance provided.

Clients further acknowledge that the value of My Deztination’s Services is not dependent upon the Client ultimately relocating, completing a move, or executing a physical transition. Advisory work, planning analysis, coordination efforts, professional judgment, and reserved availability are delivered regardless of whether relocation ultimately takes place. Accordingly, a Client’s decision not to relocate, to delay relocation indefinitely, or to pursue an alternative path does not render Services unearned and does not give rise to any right to refund, reimbursement, credit, or offset.

The Client agrees that My Deztination cannot and does not control Client decisions, third-party advice, regulatory determinations, or life circumstances, and that outcomes resulting from changes in plans remain the responsibility of the Client. My Deztination’s role is limited to providing advisory services, planning support, coordination assistance, and professional availability, not ensuring or compelling a completed relocation.

Service credits, where offered by My Deztination, are provided solely as a discretionary accommodation and may be applied toward future My Deztination services, subject to availability, scheduling constraints, and compatibility with the scope and nature of the services requested. The application of service credits is not guaranteed and remains subject to My Deztination’s professional capacity, current offerings, and operational considerations at the time the Client seeks to use the credit.

Service credits have no cash value and do not represent funds held, escrowed, or owed to the Client. Credits are non-transferable, may not be assigned, sold, gifted, or otherwise conveyed to any third party, and may not be exchanged, redeemed, or substituted for cash, refunds, chargebacks, or monetary reimbursement of any kind. Credits exist solely as an internal accounting accommodation for future services and do not constitute a financial instrument, stored value, or prepaid balance.

Unless expressly stated otherwise in writing, service credits do not expire; however, non-expiration does not guarantee perpetual availability of specific services, pricing structures, or package offerings. My Deztination reserves the right to modify, discontinue, re-scope, or replace services over time, and credits may only be applied toward services that are available and reasonably compatible with the original engagement and professional scope.

Clients acknowledge that service credits are offered to preserve flexibility and goodwill in the context of advisory and retainer-based engagements and are not an acknowledgment of unearned fees, incomplete performance, or refundable obligations. The issuance or availability of service credits does not create any right to reimbursement, does not alter the non-refundable nature of fees, and does not constitute a waiver of any other provision of these Terms.

The use of any service credit is subject to these Terms as in effect at the time the credit is applied, and My Deztination retains sole discretion regarding how credits may be scheduled, applied, or limited to ensure professional standards, capacity management, and scope alignment.

In the event that My Deztination determines, in its sole and reasonable discretion, that it is unable to continue providing Services due to circumstances exclusively within its control, and not arising from or related to Client misconduct, non-cooperation, failure to provide required information, violation of these Terms, payment disputes, or other Client-caused factors, My Deztination may elect to discontinue the engagement. Such circumstances may include, without limitation, internal operational constraints, material changes to business operations, unforeseen incapacity, or other conditions that render continued performance impracticable.

In such limited circumstances, and as the Client’s sole remedy, My Deztination may, at its discretion, either (a) refund any portion of fees that are demonstrably unearned based on Services not yet commenced, or (b) issue a service credit for future use in accordance with Section 11. The determination of whether any portion of fees is unearned, as well as the form, amount, and timing of any refund or credit, shall be made exclusively by My Deztination and shall take into account advisory work already performed, internal preparation, capacity reservation, professional judgment applied, and resources allocated prior to cancellation.

Clients acknowledge that My Deztination’s Services are advisory and retainer-based in nature and that substantial value may be delivered prior to visible execution or physical milestones. Accordingly, the existence of uncompleted or unexecuted activities does not, by itself, establish that fees are unearned. Any refund or credit issued under this section is not automatic, is not guaranteed, and does not constitute an admission of fault, breach, or failure to perform.

This provision is intended solely to reflect My Deztination’s commitment to operating in good faith and maintaining ethical business practices in the event of merchant-initiated discontinuation. It does not create an obligation to refund fees, does not waive any other rights or protections under these Terms, and does not alter the non-refundable nature of fees once Services have commenced except to the limited extent expressly determined by My Deztination.

My Deztination’s election to provide a refund or service credit under this section shall not establish precedent, modify these Terms, or create an expectation of similar treatment in any other circumstance, whether for the same Client or for any other client.

In the course of providing advisory, planning, coordination, and concierge services, My Deztination may, at the Client’s request or as part of its professional judgment, introduce, recommend, refer, or facilitate introductions to third-party providers. Such third-party providers may include, without limitation, attorneys, immigration facilitators, accountants, tax professionals, real estate agents or brokers, property owners or landlords, financial institutions, banks, payment processors, healthcare providers, insurance brokers, movers, transportation providers, tour operators, contractors, service vendors, or other professionals or entities.

Clients acknowledge and agree that any third-party provider operates independently of My Deztination and is not owned, managed, supervised, employed, or controlled by My Deztination. My Deztination does not endorse, warrant, guarantee, or assume responsibility for the services, advice, representations, pricing, timelines, availability, quality, compliance, or outcomes of any third-party provider, regardless of whether the introduction was made by My Deztination or whether the provider is part of My Deztination’s professional network.

Any estimates, expectations, timelines, or descriptions of third-party services discussed during advisory sessions are provided for general informational purposes only and are subject to change at the sole discretion of the third party. My Deztination has no authority to bind third-party providers, negotiate terms on the Client’s behalf unless expressly agreed in writing, or compel third-party performance.

All agreements, contracts, engagements, payments, obligations, representations, warranties, and disputes related to third-party services are solely between the Client and the applicable third-party provider. Clients are solely responsible for conducting their own due diligence, reviewing contracts, understanding terms, verifying licensure or credentials where applicable, and determining whether to engage any third party. My Deztination is not a party to such agreements and shall have no liability arising from them.

My Deztination shall not be responsible or liable for any loss, damage, delay, dissatisfaction, misrepresentation, error, omission, negligence, breach, or failure to perform by any third-party provider, including but not limited to issues relating to pricing changes, service quality, scheduling, availability, refunds, cancellations, regulatory compliance, or legal outcomes.

The Client acknowledges that third-party referrals are provided as a convenience and coordination support and that reliance on third-party services is undertaken at the Client’s own risk. The existence of a referral or introduction does not create an agency relationship, partnership, joint venture, or fiduciary duty between My Deztination and any third party.

Clients acknowledge and agree that My Deztination’s advisory services may be delivered, in whole or in part, through a variety of communication formats and documentation channels. Such formats may include, without limitation, live or recorded consultations conducted in person, by phone, or via video conferencing; written guidance provided by email, messaging platforms, or shared documents; planning materials, summaries, notes, and follow-up communications; access to shared digital systems, workspaces, folders, dashboards, templates, checklists, timelines, or proprietary tools; audio or video recordings; internal or external coordination communications; and other forms of documentation generated in connection with the Services.

Clients further acknowledge that the creation, transmission, review, and maintenance of such communications and materials constitute substantive advisory work and professional services rendered by My Deztination. Advisory value may be delivered through analysis, explanation, clarification, strategic framing, prioritization, sequencing, and professional judgment reflected in these materials, regardless of whether such work results in immediate action, physical execution, or external milestones.

All written and digital materials provided or made accessible to the Client are intended to support planning, decision-making, and coordination and may evolve over time as circumstances change. Such materials may be updated, supplemented, revised, or superseded and are not intended to serve as static guarantees or final determinations. Clients acknowledge that advisory documentation reflects information available at the time it is prepared and may not capture subsequent changes unless expressly updated.

Clients agree that communications, documentation, access logs, timestamps, file sharing records, consultation notes, recordings, summaries, and system activity may be used as evidence that Services have been provided, advisory work has commenced or continued, and professional obligations have been fulfilled. The absence of physical relocation activity, travel, housing placement, or on-the-ground execution does not negate the existence or value of advisory services delivered through such communications.

Clients further acknowledge that failure to review, respond to, or engage with communications or documentation provided by My Deztination does not invalidate the Services rendered or alter the earned nature of fees. Advisory work is considered delivered when made available to the Client through agreed-upon channels, regardless of whether the Client elects to utilize or act upon it.

By booking, purchasing, or otherwise engaging My Deztination’s Services, the Client expressly agrees not to initiate, file, or pursue any chargeback, payment reversal, bank dispute, card issuer dispute, or similar claim for services that have been rendered or commenced. The Client acknowledges and agrees that advisory, planning, coordination, and retainer-based services constitute rendered services upon commencement, regardless of whether physical relocation, travel, housing placement, or other on-the-ground execution has occurred.

Clients further acknowledge that initiating a chargeback or payment reversal after Services have commenced constitutes a material breach of these Terms. In the event of such a breach, My Deztination reserves the right to immediately suspend or terminate Services, deny access to systems or materials, and pursue all available remedies, including submission of documentation, recovery of disputed amounts, administrative fees, and any costs incurred in responding to the dispute.

All disputes between the Client and My Deztination relating to fees, Services, scope, performance, expectations, outcomes, or interpretation of these Terms shall be governed exclusively by these Terms and resolved in accordance with the dispute resolution provisions set forth herein. The Client agrees that disputes must be raised in good faith and communicated directly to My Deztination prior to initiating any external dispute, chargeback, or payment reversal, thereby providing an opportunity for clarification or resolution where appropriate.

Clients acknowledge and agree that My Deztination may submit evidence to financial institutions, payment processors, card issuers, or dispute resolution bodies demonstrating that Services were rendered. Such evidence may include, without limitation, records of consultations (live or recorded), emails, messages, planning documents, summaries, timelines, advisory materials, shared system or dashboard access, file-sharing logs, timestamps, internal notes, intake reviews, coordination records, and other documentation reflecting advisory work performed and professional engagement initiated.

The Client expressly agrees that the absence of a completed relocation, physical move, housing placement, tour, approval, or execution milestone does not constitute non-performance, failure to deliver, or grounds for dispute. Advisory services are considered delivered through professional judgment, planning, coordination, documentation, and availability, and not solely through externally dependent outcomes.

Clients further acknowledge that disputes based on misunderstanding of the retainer-based advisory model, changes in personal circumstances, regret, dissatisfaction with outcomes outside My Deztination’s control, or a decision not to proceed with relocation do not constitute valid grounds for chargebacks or payment reversals. The Client agrees that such circumstances do not negate the earned nature of fees.

Any successful chargeback or payment reversal obtained in violation of these Terms shall be deemed improper, and the Client agrees to be responsible for any resulting losses, fees, penalties, or administrative costs incurred by My Deztination, including but not limited to chargeback fees, payment processor penalties, collection costs, and reasonable administrative or legal expenses incurred in responding to or contesting the dispute.

This section is a material condition of engagement and reflects the parties’ mutual understanding of how advisory services are rendered, valued, and documented.

To the maximum extent permitted by applicable law, My Deztination’s total cumulative liability to the Client for any and all claims, demands, actions, damages, losses, costs, or causes of action arising out of or related to the Services, these Terms, or the Client’s engagement with My Deztination, whether sounding in contract, tort, negligence, strict liability, misrepresentation, or any other legal theory, shall be strictly limited to the total amount of fees actually paid by the Client to My Deztination for the specific Services giving rise to the claim.

In no event shall My Deztination be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to loss of profits, loss of income, loss of business opportunity, loss of anticipated savings, loss of use, loss of data, reputational harm, emotional distress, inconvenience, travel expenses, housing costs, relocation expenses, regulatory penalties, or third-party costs, even if My Deztination has been advised of the possibility of such damages.

Clients acknowledge that relocation planning and advisory services inherently involve uncertainty, third-party dependency, regulatory discretion, and personal decision-making, and that My Deztination does not control outcomes, approvals, timelines, pricing, or third-party performance. The Client agrees that My Deztination shall not be liable for damages arising from delays, denials, changes in law or policy, third-party conduct, market conditions, or Client decisions, whether foreseeable or unforeseeable.

The limitation of liability set forth in this section applies to all claims arising during or after the engagement and survives termination, completion, or discontinuation of Services. This limitation applies regardless of whether the alleged liability arises from advisory guidance, planning recommendations, coordination efforts, referrals, communications, documentation, or any other aspect of the Services.

The Client expressly acknowledges that the fees charged by My Deztination reflect the allocation of risk set forth in these Terms and that My Deztination would not enter into the engagement without these liability limitations. The Client agrees that this limitation of liability is a fundamental and material term of the agreement between the parties.

Nothing in these Terms shall be construed to limit liability to the extent such limitation is prohibited by applicable law; however, in such cases, liability shall be limited to the minimum extent permitted by law.

My Deztination shall not be liable for, nor be deemed in breach of these Terms due to, any delay, suspension, interruption, or inability to perform Services arising from events, circumstances, or causes beyond its reasonable control (“Force Majeure Events”). Such events may include, without limitation, acts of God; natural disasters; earthquakes; floods; hurricanes; fires; pandemics; epidemics; public health emergencies; acts of war or terrorism; civil unrest; riots; governmental actions or inactions; changes in laws, regulations, policies, or enforcement practices; consular or immigration authority decisions; border closures; travel restrictions; transportation disruptions; labor shortages or strikes; power outages; internet or telecommunications failures; supply chain disruptions; or any other event or condition that could not reasonably have been anticipated or prevented.

Clients acknowledge that relocation-related services are particularly susceptible to external disruptions, regulatory discretion, and governmental authority actions that may arise suddenly and without notice. My Deztination does not control such events and cannot guarantee continuity of Services, timelines, availability, or outcomes when Force Majeure Events occur.

In the event of a Force Majeure Event, My Deztination’s obligations under these Terms shall be suspended for the duration of the event to the extent performance is impacted. My Deztination shall make commercially reasonable efforts to resume Services when practicable; however, delays, modifications, rescheduling, or limitations resulting from Force Majeure Events shall not constitute non-performance, breach, or grounds for refund, reimbursement, credit, or damages.

Clients further acknowledge that Force Majeure Events may permanently alter regulatory frameworks, market conditions, availability of services, or feasibility of relocation plans. In such cases, advisory recommendations, strategies, and timelines may require revision or abandonment, and such changes shall not give rise to any claim against My Deztination.

This section applies regardless of whether the Force Majeure Event affects My Deztination directly, affects third-party providers or governmental authorities, or impacts the Client’s ability to proceed. The Client agrees that the risk of such events is inherent in relocation planning and that My Deztination shall not be held responsible for consequences arising therefrom.

These Terms of Service, and any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Services, the relationship between the Client and My Deztination, or any communications or transactions between the parties, shall be governed by and construed in accordance with applicable law, without regard to conflict-of-law principles that would result in the application of the laws of any other jurisdiction.

The Client acknowledges that My Deztination provides advisory and relocation-related services that may involve cross-border considerations, international elements, and interactions with foreign jurisdictions, and agrees that the governing law applicable to these Terms shall apply consistently to all aspects of the engagement, regardless of the Client’s place of residence, citizenship, domicile, physical location, or the location in which Services are accessed or delivered.

To the extent permitted by law, and except as expressly provided in the arbitration section below, any court proceeding permitted under these Terms (including, without limitation, requests for injunctive or equitable relief, actions to compel arbitration, actions to enforce an arbitration award, or actions regarding intellectual property protection) shall be brought in a court of competent jurisdiction as determined by applicable law, and the Client hereby irrevocably consents to such jurisdiction and venue. The Client further waives any objection to such venue on the grounds of inconvenience, forum non conveniens, or lack of personal jurisdiction, to the fullest extent permitted by law.

Nothing in this section shall prevent My Deztination from seeking injunctive or equitable relief in any jurisdiction where such relief is necessary to protect its rights, intellectual property, or business interests. This governing law and jurisdiction provision shall survive termination, completion, or discontinuation of the Services and shall apply to all claims, whether asserted during or after the engagement.

These Terms constitute the entire and exclusive agreement between the Client and My Deztination with respect to the subject matter herein and supersede all prior or contemporaneous communications, discussions, negotiations, representations, proposals, marketing materials, descriptions, understandings, or agreements, whether written or oral, formal or informal, relating to the Services or the relationship between the parties.

The Client acknowledges and agrees that no statements, promises, assurances, estimates, forecasts, examples, testimonials, marketing content, website descriptions, social media content, emails, messages, sales conversations, or other communications made prior to or outside of these Terms shall be binding or enforceable unless expressly incorporated into these Terms or set forth in a separate written agreement signed by My Deztination.

Any ambiguity or inconsistency between these Terms and any prior or contemporaneous communications shall be resolved in favor of these Terms. The Client expressly agrees that reliance on any information not contained within or expressly incorporated into these Terms is unreasonable and at the Client’s own risk.

No amendment, modification, waiver, or supplement to these Terms shall be valid or enforceable unless made in writing and signed by My Deztination. The failure of My Deztination at any time to enforce any provision of these Terms shall not be construed as a waiver of such provision or of the right to enforce it at a later time.

The Client acknowledges that these Terms reflect the full allocation of risk, responsibilities, and expectations between the parties and that no other agreements, side arrangements, or understandings exist beyond those expressly stated herein. This section shall survive termination, completion, or discontinuation of Services.

By accessing, booking, purchasing, paying for, or otherwise engaging My Deztination’s Services in any manner, the Client expressly acknowledges, confirms, and agrees that they have read these Terms of Service in their entirety, understand their contents, and voluntarily agree to be legally bound by them. This acknowledgment applies regardless of whether the Client has printed, saved, or reviewed these Terms in full at the time of engagement.

The Client further acknowledges that acceptance of these Terms is a condition precedent to the provision of Services and that no Services would be offered or rendered absent such acceptance. Payment of any invoice, booking link, checkout form, or retainer fee constitutes affirmative acceptance of these Terms and serves as conclusive evidence of the Client’s agreement.

The Client affirms that they have had the opportunity to review these Terms, seek independent legal advice if desired, and ask questions regarding the scope, limitations, and structure of the Services prior to engagement. The Client acknowledges that they are not relying on any statements, representations, or assurances outside of these Terms in deciding to engage My Deztination.

If the Client is accepting these Terms on behalf of another individual, family, business, or entity, the Client represents and warrants that they have the authority to bind such individual or entity to these Terms. Acceptance on behalf of another party shall be deemed acceptance by all such parties.

This acceptance shall be effective upon the earliest of booking, payment, execution of an agreement, or commencement of Services and shall remain binding throughout the engagement and thereafter as provided herein.

For the avoidance of doubt, and notwithstanding any other provision of these Terms, the Client expressly acknowledges and agrees that “Commencement of Services” shall be deemed to occur upon the earliest occurrence of any of the following events, whether singularly or in combination: Successful receipt and processing of any payment, retainer, deposit, or fee; Booking confirmation of any consultation, package, service, or engagement; Review, assessment, or analysis of Client intake forms, questionnaires, emails, or submitted documentation; Creation of any Client-specific file, profile, dashboard, checklist, workspace, folder, timeline, or internal record; Transmission of any advisory communication by My Deztination, including but not limited to emails, messages, summaries, clarifications, recommendations, or planning notes; Allocation, reservation, or blocking of professional availability, internal resources, or operational capacity; Any preparatory, strategic, analytical, organizational, or coordination work performed in anticipation of or in connection with the engagement.

The Client expressly agrees that Services may commence prior to any live meeting, physical relocation activity, travel, tour, housing search, or on-the-ground execution, and that the occurrence of any of the foregoing events constitutes full commencement of Services for purposes of fee earn-out, non-refundability, dispute analysis, and chargeback review.

As a material condition of engagement, the Client agrees that any dispute, concern, dissatisfaction, or disagreement relating to the Services, fees, scope, performance, communications, expectations, or outcomes must first be communicated to My Deztination in writing.

Such written notice must be provided within ten (10) calendar days of the event or circumstance giving rise to the dispute. The Client further agrees to allow My Deztination a reasonable opportunity of fourteen (14) calendar days from receipt of such notice to review the matter, respond in good faith, and attempt resolution or clarification.

The Client expressly agrees that failure to provide timely written notice and a reasonable opportunity to cure constitutes a waiver of the Client’s right to initiate a chargeback, payment reversal, public complaint, or external dispute related to the matter, to the fullest extent permitted by law.

In the event that the Client initiates or obtains a chargeback, payment reversal, or other payment dispute in violation of these Terms, the Client agrees to be responsible for, and to reimburse My Deztination for, all losses, fees, and costs incurred as a result, including but not limited to: Chargeback and payment processor fees; Administrative time spent responding to disputes; Collection costs; Reasonable attorney fees and legal expenses, where permitted by applicable law.

This obligation survives termination, completion, or discontinuation of Services and applies regardless of whether a financial institution or payment processor initially rules in favor of the Client.

The Client agrees to communicate respectfully and in good faith with My Deztination, its owner, representatives, assistants, contractors, and any third-party providers introduced or coordinated through the Services. Verbal abuse, harassment, threats, intimidation, discriminatory language, coercion, repeated hostility, or otherwise abusive or unsafe conduct toward My Deztination or any person involved in the Services constitutes a material breach of these Terms. In the event of such breach, My Deztination may, at its sole discretion, immediately suspend or terminate Services without notice, and all fees paid shall remain fully earned and non-refundable due to the retainer-based advisory nature of the engagement and the immediate commencement of Services upon booking, payment, and coordination activity. Termination under this provision does not relieve the Client of any obligation to reimburse third-party costs, chargeback fees, administrative time, or other amounts owed under these Terms, and My Deztination reserves the right to pursue all available remedies.

The Client agrees not to make, publish, post, or communicate any false, misleading, or defamatory statements about My Deztination, its owner, representatives, services, or business practices. The Client further agrees that disputes or concerns shall be addressed privately and in good faith through the dispute process set forth in these Terms prior to any public commentary.

Nothing in this section restricts the Client from making truthful statements required by law; however, knowingly false or misleading statements intended to harm My Deztination’s reputation constitute a material breach of these Terms.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, rather than in court, except where injunctive or equitable relief is sought to protect intellectual property or business interests, and except for actions to compel arbitration or to enforce or confirm an arbitration award.

The Client agrees that arbitration shall be conducted on an individual basis only and expressly waives any right to participate in a class action, collective action, representative action, or private attorney general proceeding. The Client further acknowledges that arbitration limits certain procedural rights, including the right to a jury trial.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

No waiver of any provision shall be deemed a waiver of any other provision or of the same provision at any other time. Failure to enforce any right shall not constitute a waiver.

The Client may not assign or transfer these Terms or any rights hereunder without My Deztination’s prior written consent. My Deztination may assign these Terms as part of a business restructuring, sale, or transfer.

All materials, systems, dashboards, templates, guides, checklists, frameworks, methodologies, recordings, summaries, and proprietary tools provided by My Deztination constitute protected intellectual property.

The Client agrees not to copy, reproduce, distribute, publish, resell, share, post publicly, or exploit any such materials without prior written permission. Unauthorized use constitutes a material breach of these Terms.

The Client consents to the recording of consultations, meetings, or communications where permitted by law and acknowledges that notes, summaries, recordings, and system records may be created and retained.

The Client further agrees that such records may be used for quality assurance, continuity of services, internal documentation, and dispute defense.

The Client acknowledges that Services are limited to the scope expressly agreed upon at the time of engagement. Any work requested beyond the agreed scope requires a separate fee or written addendum.

Assumptions regarding “included” services not expressly stated in writing shall not be binding on My Deztination.